Privacy Policy

M2 Cleaning Services
Effective Date: 06/03/2025
Last Updated: 06/03/2025

Introduction

M2 Cleaning Services (“we,” “our,” or “us”) is committed to protecting the privacy and personal information of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

Information We Collect

Personal Information

We may collect the following types of personal information:

Contact Information:

  • Full name
  • Home or business address
  • Phone number(s)
  • Email address

Service-Related Information:

  • Property details and layout
  • Access codes or special instructions
  • Cleaning preferences and requirements
  • Service history and scheduling information

Payment Information:

  • Billing address
  • Payment method details (processed securely through third-party payment processors)

Website Usage Information:

  • IP address
  • Browser type and version
  • Pages visited on our website
  • Time and date of visits
  • Referring website information

How We Collect Information

We collect personal information through:

  • Service booking forms and contracts
  • Phone consultations and communications
  • Email correspondence
  • Our website contact forms
  • In-person consultations
  • Automatic collection through website cookies and analytics

How We Use Your Information

We use your personal information for the following purposes:

Service Delivery:

  • Scheduling and providing cleaning services
  • Communicating about service appointments
  • Accessing your property as authorized
  • Customizing services to your preferences

Business Operations:

  • Processing payments and maintaining billing records
  • Managing customer relationships
  • Improving our services
  • Training staff members

Communication:

  • Responding to inquiries and requests
  • Sending service reminders and updates
  • Providing customer support
  • Sending promotional offers (with your consent)

Legal and Safety:

  • Complying with legal obligations
  • Protecting our rights and property
  • Ensuring the safety and security of our staff and clients

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers:

  • Payment processing companies
  • Scheduling and booking software providers
  • IT support and website hosting services
  • Professional advisors (lawyers, accountants)

Legal Requirements:

  • When required by law or legal process
  • To protect our rights, property, or safety
  • To protect the rights, property, or safety of others

Business Transfers:

  • In connection with a merger, acquisition, or sale of business assets

All third-party service providers are contractually obligated to maintain the confidentiality and security of your personal information.

Data Security

We implement appropriate technical, physical, and administrative safeguards to protect your personal information against unauthorized access, use, disclosure, alteration, or destruction. These measures include:

  • Secure data transmission and storage
  • Access controls and authentication procedures
  • Regular security assessments and updates
  • Staff training on privacy and security practices
  • Secure disposal of personal information when no longer needed

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

  • Active client information: Retained during the service relationship and for up to 7 years after service termination for business and tax purposes
  • Website usage data: Typically retained for 2-3 years
  • Payment information: Retained as required by financial regulations

Your Privacy Rights

Under Canadian privacy law, you have the right to:

Access: Request access to your personal information we hold Correction: Request correction of inaccurate or incomplete information Withdrawal of Consent: Withdraw consent for certain uses of your information Complaint: File a complaint with the Privacy Commissioner of Canada

To exercise these rights or if you have questions about our privacy practices, please contact us using the information provided below.

Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • Improve website functionality and user experience
  • Analyze website traffic and usage patterns
  • Remember your preferences and settings

You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality.

Marketing Communications

With your consent, we may send you promotional emails about our services, special offers, and company updates. You can opt out of marketing communications at any time by:

  • Clicking the unsubscribe link in emails
  • Contacting us directly
  • Updating your preferences on our website

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending an email notification to registered clients
  • Providing notice during service appointments

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

M2 Cleaning Services
Privacy Officer
Phone: 877-667-6655
Email: booking@m2cleaningservices.com
Website: m2cleaningservices.com

For complaints that cannot be resolved directly with us, you may contact: Privacy Commissioner of Canada
Website: www.priv.gc.ca
Phone: 1-800-282-1376

Governing Law

This Privacy Policy is governed by the laws of Ontario, Canada, and applicable federal privacy legislation.

This Privacy Policy was last updated on 06/03/2025. Please review this policy periodically for any changes.